Payment Terms

Last updated: July 31, 2024

These Payment Terms govern all financial transactions between vpxpo and users of our educational platform. By purchasing any service or subscription, you agree to be bound by these terms.

Accepted Payment Methods

We accept the following payment methods for all transactions on our platform:

• Credit cards including Visa, Mastercard, and American Express
• Debit cards with international payment capability
• Digital payment platforms as available in your region
• Bank transfers for corporate or institutional accounts

All payments are processed through secure third-party payment processors. vpxpo does not store complete payment card information on our servers.

Pricing and Fees

All prices displayed on our platform are listed in the currency specified at the time of purchase. Prices include applicable taxes unless otherwise stated. We reserve the right to modify our pricing structure at any time, but changes will not affect purchases already completed.

Individual session rates, group session rates, and subscription packages are clearly displayed on our platform. Any promotional pricing or discounts will be applied automatically at checkout when applicable.

Billing Cycles and Subscriptions

Subscription services are billed on a recurring basis according to the billing cycle you select during purchase. Available billing cycles may include monthly, quarterly, or annual options.

Your subscription will automatically renew at the end of each billing cycle unless you cancel prior to the renewal date. You will be charged the then-current rate for your subscription tier.

We will send billing notifications to your registered email address prior to each renewal. It is your responsibility to ensure your payment information remains current and valid.

Payment Processing

Payment authorization occurs at the time of purchase. For subscription services, recurring charges are processed automatically on the renewal date.

If a payment fails due to insufficient funds, expired card information, or other reasons, we will attempt to process the payment again. Your access to services may be suspended until payment is successfully processed.

You are responsible for any fees charged by your financial institution related to payment processing, currency conversion, or international transactions.

Refund Policy

Refund eligibility depends on the type of service purchased and the circumstances of your request.

Individual and Group Sessions

Cancellations made at least 24 hours before a scheduled session are eligible for a full refund. Cancellations made less than 24 hours before a session may be subject to cancellation fees or may not be refundable.

Subscription Services

Subscription fees are generally non-refundable. If you cancel your subscription, you will retain access to services until the end of your current billing period, but no refund will be issued for the remaining time.

New subscribers may be eligible for a trial period or satisfaction guarantee as specified at the time of purchase. Refund requests during this period must be submitted before the trial or guarantee period expires.

Course Packages and Programs

Refunds for course packages may be available within a specified period after purchase, provided you have not accessed substantial portions of the content. Specific refund windows and conditions are disclosed at the time of purchase.

Refund Request Process

To request a refund, contact our support team at support@vpxpo.com with your order details and reason for the request. Refund requests are reviewed individually and approved at our discretion based on these terms and the circumstances presented.

Approved refunds are processed within 10 business days and returned to your original payment method. The time for funds to appear in your account depends on your financial institution.

Cancellation of Services

You may cancel subscription services at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period.

Individual sessions may be rescheduled or cancelled according to the cancellation policy outlined above. Group sessions follow the same cancellation guidelines unless otherwise specified.

Failed Payments and Service Suspension

If payment for a subscription or scheduled service fails, we will notify you via email and attempt to collect payment. Your account may be suspended if payment issues are not resolved within a reasonable timeframe.

Suspended accounts retain access to previously purchased content but cannot schedule new sessions or access subscription features until payment is resolved.

Taxes and Compliance

You are responsible for determining and paying any taxes applicable to your purchases based on your location and tax jurisdiction. Prices displayed may or may not include applicable taxes depending on your region.

For corporate or institutional accounts requiring specific tax documentation, please contact our support team to arrange appropriate invoicing.

Currency and Exchange Rates

Prices are displayed in multiple currencies for your convenience. The final charge to your payment method may be subject to currency conversion by your financial institution, which may result in slight variations due to exchange rate fluctuations.

We are not responsible for any currency conversion fees or rate differences applied by your bank or payment provider.

Promotional Codes and Discounts

Promotional codes and discount offers may be provided from time to time. These offers are subject to specific terms and expiration dates as stated at the time of issuance.

Promotional codes cannot be combined with other offers unless explicitly stated. Codes are non-transferable and hold no cash value. We reserve the right to void any code that is used fraudulently or in violation of its terms.

Corporate and Institutional Billing

Organizations purchasing services for multiple users may arrange alternative billing arrangements. Contact our sales team to discuss volume pricing, invoicing terms, and payment schedules suitable for institutional needs.

Corporate accounts may be subject to different payment terms as outlined in separate agreements.

Disputes and Chargebacks

If you have concerns about a charge, please contact our support team before initiating a chargeback with your financial institution. We are committed to resolving billing disputes fairly and promptly.

Initiating a chargeback without first attempting to resolve the issue with us may result in suspension of your account pending investigation. Fraudulent chargebacks may result in permanent account termination.

Price Changes

We reserve the right to modify our pricing at any time. Price changes for subscription services will be communicated at least 30 days in advance and will take effect at your next renewal date.

If you do not agree to a price change, you may cancel your subscription before the new rate takes effect.

Payment Security

All payment transactions are encrypted and processed through secure, industry-standard payment gateways. We employ reasonable security measures to protect your payment information from unauthorized access.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Contact Information

For questions regarding payments, billing, or these Payment Terms, please contact us:

Email: support@vpxpo.com
Phone: +35312989851
Address: 3 Upper Rd, Crosshaven, Co. Cork, Ireland

Changes to Payment Terms

We may update these Payment Terms periodically to reflect changes in our practices or for legal and regulatory reasons. Updated terms will be posted on this page with a revised date.

Continued use of our services after changes are posted constitutes acceptance of the updated terms. Material changes affecting existing subscriptions will be communicated via email.